Draft version 2026-11-10-draft-2. Reviewed 10 November 2026. Effective date: [TO COMPLETE: PUBLICATION DATE AFTER REVIEW].
Who operates Grinzu
Grinzu is a service operated by [TO COMPLETE: PROPRIETOR'S FULL LEGAL NAME], an individual business owner trading as Grinzu in India, at [TO COMPLETE: PUBLIC BUSINESS ADDRESS AND STATE]. References to Grinzu, we, us and our mean that operator. Grinzu is not currently presented as a registered company or a separate limited-liability entity.
Contact and grievance details appear in our Safety and Complaints Policy. These Terms apply to our website and the video, audio and text communication features we actually provide. Our Community Guidelines form part of these Terms. Our Privacy Policy and Cookies and Device Storage Notice explain our data practices; they are not blanket consent to every kind of processing.
Agreement and eligibility
You accept these Terms and the Community Guidelines by expressly agreeing during onboarding before using our chat service. If you do not agree, do not use chat. We will identify a revised version and seek renewed agreement where required by law or the nature of a material change.
You must be at least 18 and old enough to enter a binding agreement and use this service lawfully where you live. A higher mandatory local minimum age takes priority. Minors may not use Grinzu, even with a parent's permission, another adult present or an adult's account. Do not invite a minor into a call or allow one to appear or be heard.
Give accurate age and account information. Do not misrepresent your age, share an account with a minor, impersonate someone, or return through another account after a ban. We may restrict access and seek a proportionate age or account check when justified. Any new identity or age-assurance process must be explained separately before it collects additional information.
Accounts and access
Keep control of the email address or sign-in provider connected to your account. Protect one-time codes and session access. Tell us promptly if you suspect compromise. You are responsible for your own conduct and for reasonable steps to secure your account, but this clause does not make you automatically liable for unauthorized activity you did not cause or for failures attributable to us.
We may impose proportionate technical limits to protect the service. Do not create accounts for spam, manipulation or ban evasion. We may ask you to correct an unlawful display name or remove another person's information from your profile.
What the service provides
Grinzu connects adult users for spontaneous conversations and may use interests, languages and availability to suggest a match. We do not guarantee a match, a particular type of person, an uninterrupted connection or any particular social outcome. A displayed name, email sign-in, stated age or matching result is not a certification of identity, age, character or safety. Our current date-of-birth check is not documentary identity verification. Every match starts with both videos blurred; video is shown only after both of you choose Show video, and this resets for every new match.
You choose what to say and show. Other participants may behave unexpectedly. Use Next or Stop to leave; keep personal and financial information private. Reports and safeguards reduce risk but cannot prevent every harmful act or identify all violations before you encounter them. These limitations do not remove duties the law places on us.
Free launch service
The launch service has no subscription charge, in-app purchases, paid filters, advertising or payment collection. Your internet or mobile provider may charge you separately. We will provide pricing, payment, cancellation and any required consent information before introducing a paid or advertising-supported feature. These Terms do not authorize an undisclosed future charge or advertising practice.
Rules for conversations
Follow the Community Guidelines. Prohibited conduct includes child sexual exploitation, grooming, sexual solicitation, nudity or sexual performances, intimate-image abuse, threats, harassment, discriminatory abuse, stalking, fraud, extortion, impersonation, unlawful deepfakes, spam and intellectual-property infringement. Adult-only access does not make sexual content acceptable on Grinzu.
Do not secretly record, screenshot, transcribe, rebroadcast or publish another participant. Prior informed permission from every affected adult and compliance with applicable law are required; lawful mandatory reporting remains permitted. A person's decision to enter a call is not consent to recording or publication. Do not involve minors or seek consent for prohibited content.
Do not use bots, automated callers, deceptive AI-generated identities, scripts or virtual-camera material to impersonate a real person, manipulate matching or evade safety measures. Do not scrape accounts, harvest contact information, train models on others' conversations, exploit vulnerabilities, distribute malware or disrupt the service. Report security concerns privately without accessing other people's data.
Your content and the limited permission we need
You retain any rights you hold in your contributions. Share only material you are entitled to share and respect the privacy and rights of anyone who appears or is heard. You grant us only the permission reasonably needed to transmit your contributions to your matched participant and to process information you submit to support or safety channels for the purposes described in our Privacy Policy.
This permission does not authorize us to turn private conversations into advertising, sell recordings, or train AI on private conversations. It does not create a recording feature. Permission ends when the relevant processing ends, except for records we may lawfully retain for a specific safety, legal or dispute-handling purpose. Privacy and other statutory rights continue to apply.
You may send suggestions or bug reports through Feedback. We may use a suggestion to improve Grinzu without promising payment or attribution. That permission does not allow unrelated disclosure or reuse of personal information in a report.
Our intellectual property
The Grinzu name, mascot, logo, interface and software belong to their respective rights holders. Subject to these Terms, you may use the service for its intended personal communication purpose. You receive no right to resell the service, misrepresent an affiliation, copy proprietary assets or use another person's content beyond the permission they actually give. Open-source components remain governed by their applicable licenses. This clause does not restrict legal rights to interoperability, criticism, research or other uses the law protects.
Links and third party resources
A link to another website does not by itself mean Grinzu endorses it. Review that site's identity, terms and privacy practices before sharing information or downloading anything. Its operator controls its own service. Grinzu remains responsible for its own conduct and any duties that applicable law places on us.
You may link to Grinzu without suggesting an affiliation or endorsement. Obtain our written permission before embedding the chat interface in another service, and do not disguise its origin or interfere with safety controls. Mandatory legal rights remain unaffected.
Reports and moderation
You can report or block participants using the available controls, or contact us through the Safety and Complaints Policy. That policy also explains how non-users can report harm and how to appeal an account decision. Do not submit knowingly false reports or retaliate against a reporter.
We assess available report information, relevant account and call metadata and other lawfully held records. We do not supply moderators with a routine recording or transcript of every conversation. Report patterns can trigger automated temporary restrictions; a restriction is not a finding that a crime occurred. We may warn, restrict, suspend or terminate accounts and prevent further matches where necessary and proportionate. Serious incidents may require immediate action without advance notice.
Where lawful and appropriate, we will explain a restriction and allow an appeal. We may withhold details that would identify a victim or reporter, compromise an investigation or facilitate evasion. Nothing here limits mandatory notice, appeal or transparency rights.
Privacy and recording risks
Grinzu does not routinely record or store the content of live video, audio or in-call text conversations. We do process and retain account information, call metadata, reports, blocks, feedback and certain technical records as explained in the Privacy Policy. A report may contain personal information or a description of an incident even though no call recording exists.
Other participants or third-party software may capture a conversation despite our rules. We cannot guarantee that another person will comply. Real-time transmission and encryption in transit should not be confused with guaranteed anonymity, end-to-end encryption or immunity from third-party capture.
Changes and availability
We may maintain, improve, limit or discontinue features, with notice when reasonably practicable and legally required. Availability may differ by location because of law, safety, provider limitations or technical conditions. A plan to serve users worldwide is not a promise that every feature is lawful or permanently available in every country. We remain responsible for our own applicable obligations.
Leaving and account closure
You can stop using Grinzu and request account deletion through Home or the public contact route if in-app deletion is unavailable. We may end access for serious or repeated violations, unlawful use, safety threats or other legally justified reasons. We will not use this discretion to defeat mandatory consumer or privacy rights.
Closing an account ends access but does not necessarily erase every record immediately. Applicable registration-retention rules, legal holds, safety investigations and backup cycles can require limited retention. Our Privacy Policy explains the distinction. Valid accrued obligations and clauses needed to resolve an existing dispute can survive account closure; this does not make every permission permanent.
Warranties and responsibility
To the extent permitted by applicable law, the free service is provided as available without a promise that it will always be uninterrupted, error-free or meet your particular expectations. You remain responsible for your unlawful conduct and for decisions you independently make about other users. We do not guarantee or endorse another participant's statements.
Nothing in these Terms excludes or limits responsibility that cannot lawfully be excluded or limited, including applicable duties concerning consumer rights, privacy, security, child protection, fraud, intentional misconduct, gross negligence or death or personal injury caused by negligence where the law prohibits exclusion. We do not exclude a statutory remedy merely because a third party was involved.
Where the law permits, we are not responsible for losses that are indirect, too remote or were not reasonably foreseeable when the agreement was made.
Where legally enforceable, a user who knowingly uses Grinzu unlawfully may be responsible for third-party claims and reasonable losses directly caused by that conduct. This does not require a consumer to indemnify us for our own fault or pay an unfair or legally prohibited charge. We must take reasonable steps to mitigate loss and give appropriate notice of a claim.
Law and disputes
Indian law governs this agreement to the extent permitted by applicable conflicts and consumer law. If you are a consumer elsewhere, mandatory protections and rights to use competent courts or regulators in your country remain available. A discussion with support is optional and does not pause or shorten a legal filing deadline or prevent urgent relief.
Disputes may be brought in a court that has lawful jurisdiction. Nothing in these Terms restricts a mandatory right to bring proceedings in the competent courts of your country. Applicable statutory complaint, privacy-regulator and grievance-appeal rights are preserved.
General provisions and contact
If a provision is unenforceable, the remaining provisions continue to the extent lawful. Failure to enforce a provision once is not a permanent waiver. We may transfer operation only in accordance with applicable law and with appropriate notice; a transfer must not reduce mandatory rights or justify an undisclosed change in data use.
Contact: [TO COMPLETE: VERIFIED PUBLIC SUPPORT EMAIL]. Operator: [TO COMPLETE: PROPRIETOR'S FULL LEGAL NAME AND PUBLIC BUSINESS ADDRESS]. The Grievance Officer's name and contact details must be completed in the Safety and Complaints Policy before launch.