Draft version 2026-11-10-draft-2. Reviewed 10 November 2026. Effective date: [TO COMPLETE: PUBLICATION DATE AFTER REVIEW].
Grinzu is an adult communication service. This policy explains how users and non-users can report harm, challenge an account decision, raise a privacy or copyright concern, or contact the operator. The Community Guidelines describe prohibited behavior. A report does not require you to consent to recording a conversation.
Immediate safety
If an interaction is unsafe, leave it. Until you both choose Show video, your video stays blurred; you can keep it that way or choose Not yet. Use Stop to pause the app or turn off your camera/microphone. Next ends the current connection but may begin another match if automatic matching is enabled. If you believe someone faces immediate danger, contact the appropriate local emergency service. Grinzu is not an emergency dispatch or crisis service and cannot guarantee an immediate rescue or identify someone's physical location.
Do not pay a person who threatens to expose you or reveal credentials in response to a threat. Do not seek more explicit material to prove misconduct. Report what happened using the information already available to you.
In-app reports and blocks
Use Report in the chat controls. Choose the reason, describe the incident briefly and select blocking if appropriate. The current app can offer the current participant and a recently departed participant for a short period, approximately five minutes after the relevant interaction. The server can accept an eligible call report for up to 24 hours, but there is no call-history screen yet; for an older call, use Contact.
If that control or time window is unavailable, contact the public safety route below. The in-app limit does not limit legal complaints, privacy rights, intimate-image reports or non-user reports. Use Block to prevent matching between the accounts; it cannot guarantee identification of a person who returns with another account.
A report supplies your description, selected reason, account/call identifiers and associated metadata. We do not routinely record conversations and cannot promise to replay what happened. Authorized handlers review the information we actually hold and may take proportionate protective action.
Reporting without an account
Anyone affected, including a parent, guardian or authorized representative, can contact [TO COMPLETE: PUBLIC SAFETY EMAIL OR ACCESSIBLE WEBFORM]. An account or successful login must not be required to report serious harm or make a statutory complaint. If you cannot access your account or it is suspended, use the same public route.
Give the date/time and time zone, available account/display name and call reference, what happened, whether danger is ongoing, and a safe way to contact you. State whether the concern involves a possible minor, sexual exploitation, intimate imagery, threats or impersonation. Do not include another person's private information unless needed to identify the matter.
Child protection
Minors may not use Grinzu or appear in a call. We prohibit child sexual abuse material, grooming, enticement, trafficking and sextortion, including unlawful synthetic material. On learning of a credible concern, we must assess access restrictions, appropriate reporting and preservation obligations promptly.
Do not download, screenshot, forward, email or upload suspected child sexual abuse material. You can report identifying details and a description without sending that material. Any handling of illegal evidence must use a legally authorized process with restricted access; normal support email is not an evidence-upload channel.
We must report information about child sexual offences to competent authorities where required, including the applicable Indian child-protection reporting obligations. Where US provider-reporting law applies, the operator must also follow the applicable NCMEC CyberTipline and preservation requirements. We do not make a false claim that a registration or reporting integration is already in place merely by mentioning those duties.
Intimate imagery and impersonation
If private or intimate material involving you has been transmitted or shared without permission, or you have been impersonated through altered or synthetic material, state that clearly in your report. Include enough non-explicit identifying information for us to locate the relevant content or account and tell us whether you are the affected person or acting for them. Do not send explicit child material or create a new recording of an incident for this purpose.
Where applicable, a formal request concerning an intimate visual depiction should identify the depiction and where it appeared, include your contact information and physical or electronic signature, and briefly state your good-faith belief that it was shared without consent. A representative should explain their authority. We can explain what additional information is legally necessary without demanding unnecessary identity documents.
If the relevant law requires action, we must take reasonable and practicable steps to remove or disable relevant material under our control, restrict an ongoing transmission where appropriate, and address known identical copies to the extent required. An ended, unrecorded stream may not be available for deletion or replay; we must still assess account restrictions, related stored information, legal duties and the response to the complainant. We cannot remove material from another service or guarantee that no third-party copy exists.
Applicable complaint timelines
The following describe applicable legal response requirements, not a reason to postpone urgent protective action. They require an operational, monitored complaint process before launch. A shorter applicable deadline takes priority; we do not extend a clock merely because a report arrives outside business hours.
- Under India's intermediary grievance rules, complaints must be acknowledged within 24 hours and resolved within seven days, subject to the faster categories below.
- Specified removal requests under Rule 3(2)(a)(i), relating to Rule 3(1)(b) and subject to that proviso's exclusions, require expeditious resolution within 36 hours.
- Complaints within Rule 3(2)(b), including specified exposure of private areas, nudity, sexual acts or electronic impersonation including artificially morphed images, require reasonable and practicable removal/disablement measures within two hours.
- Qualifying actual-knowledge court orders or reasoned written government intimations under Rule 3(1)(d) require removal or disabling access within three hours, subject to the rule's applicable formal requirements and scope.
- Where the US TAKE IT DOWN Act applies, a valid removal request requires action concerning the covered intimate depiction and known identical copies within 48 hours, together with the legally required process. A shorter Indian duty is not displaced by this period.
These Indian periods reflect the official consolidated text incorporating the February 2026 amendment. [TO COMPLETE BEFORE PUBLICATION: APPOINT THE GRIEVANCE OFFICER, ACTIVATE THE CHANNELS AND TEST STAFFING/ESCALATION AGAINST THESE DEADLINES.]
Moderation and appeals
We may warn, end a call, limit features, suspend or close an account based on the available information, seriousness and applicable law. Report patterns may trigger automated temporary restrictions. We should distinguish an allegation, a protective measure and a final moderation decision and keep appropriate records. Reports also lower the reported person's internal trust signal, which can limit who they are matched with; reports a moderator dismisses stop counting. See Grins and trust.
To appeal, contact [TO COMPLETE: VERIFIED APPEAL CONTACT] with the account identifier, decision/date or case reference and the reason you believe the outcome is wrong. Request human review if a restriction resulted from an automated report pattern. Use the public route if you cannot log in. We must communicate a reasoned outcome where required and must not expose a victim's identity or facilitate evasion.
Where India's Grievance Appellate Committee route applies, a qualifying appeal may be available within 30 days under Rule 3A, including where the Grievance Officer has not resolved the complaint within the prescribed period. The official portal is gac.gov.in. This does not remove other court, regulator or statutory remedies or extend their filing deadlines.
Privacy requests
For access, correction, deletion, consent withdrawal or other applicable privacy rights, use the contact in the Privacy Policy. We may verify identity proportionately, protect other people's data and explain any lawful retention exception. Ordinary moderation appeal timelines do not replace a shorter applicable privacy or security deadline.
Copyright complaints
Only share material you have a right to use. A copyright owner or authorized representative can send a complaint identifying the work, the alleged infringement and enough information to locate it, with contact details, a signature and the applicable good-faith/accuracy statements. Do not send an explicit recording or child abuse material as proof.
We may restrict an unlawful transmission, address stored profile/report material where appropriate and act against repeat infringements. Whether a statutory safe harbor, designated agent or counter-notice procedure applies depends on the service's actual role and applicable law. [TO COMPLETE: COPYRIGHT CONTACT AND, IF SEEKING AN APPLICABLE US HOSTING SAFE HARBOR, PROPERLY REGISTERED DESIGNATED AGENT AND COUNTER-NOTICE PROCESS.] This draft does not claim that a DMCA agent has already been registered.
Law enforcement and preservation
Authorities should send a legally valid, appropriately scoped request to [TO COMPLETE: VERIFIED LEGAL-REQUEST CONTACT]. Include the issuing authority, jurisdiction, legal basis, requested identifiers/time range and a way to verify the request. An emergency request should explain the specific imminent risk and requested information; calling a request an emergency does not by itself authorize disclosure.
We must assess legal validity, scope, applicable cross-border process and preservation requirements. We disclose only information lawfully available and appropriate to a valid request and provide notice where lawful and required. We cannot create or retrospectively recover a conversation recording we did not make. Preservation of existing records is different from introducing prospective recording or interception, which requires its own legal assessment.
Contact and Grievance Officer
Operator: [TO COMPLETE: PROPRIETOR'S FULL LEGAL NAME], trading as Grinzu.
Public business address and Indian state: [TO COMPLETE: ADDRESS AND STATE].
Support and safety contact: [TO COMPLETE: VERIFIED PUBLIC EMAIL OR WEBFORM].
Grievance Officer name, designation and contact: [TO COMPLETE: NAME, CONTACT EMAIL AND ADDRESS].
Privacy and legal-request contact: [TO COMPLETE: VERIFIED CONTACT DETAILS].
The same appropriately assigned person may handle multiple roles where law permits, but a brand name or an unmonitored mailbox is not a substitute for a responsible operator and a working grievance process.