Draft version 2026-11-10-draft-2. Reviewed 10 November 2026. Effective date: [TO COMPLETE: PUBLICATION DATE AFTER REVIEW].
Grinzu is for adult conversations with people you have not met before. Be respectful, keep the interaction voluntary and leave when you want. These rules cover your account, display name, live video/audio, in-call text and interactions with support or moderators. The Terms of Service explain the agreement and the Safety and Complaints Policy explains reporting and appeals.
Adults only
- You must be at least 18 and meet any higher mandatory age requirement where you live. Do not lie about your age.
- No minor may use an account, join a call, appear on camera or be brought into the conversation. An adult's supervision or permission does not make this acceptable.
- If a participant may be a minor, end the interaction and report it. Do not interrogate them, ask for an identity document or request more images.
- Do not evade an age restriction, a suspension or a permanent ban using another account or someone else's identity.
Zero tolerance for child sexual exploitation
Child sexual abuse or exploitation, grooming, sexual enticement, trafficking, sexual extortion and any sexualized depiction of a child are prohibited. This includes real, manipulated, synthetic, animated or purported depictions that are unlawful or exploitative. Do not request, offer, link to, normalize or facilitate such material or behavior.
Do not download, screenshot, forward or upload suspected child sexual abuse material as proof. Report the available account/call reference, time and a brief description. Grinzu must handle legal reporting and preservation obligations through appropriate channels. A safeguarding report is not conditional on providing an explicit image.
No sexual content or intimate-image abuse
- No nudity, exposed intimate areas, sexual acts, masturbation, fetish performances, sexual solicitation or pornographic streams, links or messages. An adult-only service is not a pornography service.
- No covert filming, voyeurism, upskirting, cyberflashing or showing someone who cannot give informed permission.
- No sharing, threatening to share or seeking another person's intimate material without permission. This includes fabricated sexual images and deepfakes.
- No sexual coercion, pressure to undress, demands for sexual proof or attempts to move someone elsewhere for exploitation.
No abuse or threats
Do not harass, stalk, intimidate, repeatedly target or retaliate against someone. Do not threaten violence, expose personal information, recruit others to abuse a person or engage in discriminatory hate or dehumanization based on protected characteristics. A joke, roleplay or claim of free expression does not excuse a prohibited threat or targeted abuse.
Do not display graphic violence, torture, extremist recruitment or terrorist propaganda, or use weapons to threaten another person. Do not instruct, encourage or pressure someone to harm themselves, take part in dangerous challenges or commit violence. If someone is in immediate danger, leave as needed and contact appropriate local emergency services; Grinzu is not an emergency response service.
No scams or exploitation
Do not extort money or information, impersonate support, send phishing links, distribute malware, conduct financial or romance scams, or demand codes, credentials or payment details. Do not use the service to sell illegal goods, facilitate trafficking or recruit for crime. Unsolicited advertising, referral spam and bulk promotion are prohibited.
Grinzu does not ask another participant to collect money or sign-in codes on its behalf. At launch, the app has no payment or subscription feature. Treat a claim that payment is required to avoid exposure, unlock your account or delete a recording as suspicious and report it.
Respect privacy and authenticity
Do not secretly record, screenshot, transcribe, rebroadcast or publish a participant. Prior informed permission from every affected adult and compliance with law are required, and permission never makes otherwise prohibited content acceptable. Joining a call is not permission to record it.
Do not impersonate a person, use deceptive synthetic video/audio, present stolen footage as yourself or use bots or automated callers to deceive participants. Do not place an AI agent in a conversation as if it were a real human. Do not scrape participants or turn their conversations into datasets. Do not share material that infringes copyright or another person's rights.
Camera and session conduct
- Check your camera view before connecting or switching cameras. Keep intimate areas and people who have not agreed to appear out of view; wear appropriate clothing.
- Do not substitute prerecorded footage or a screen broadcast to deceive your match. Accessibility tools and ordinary camera adjustments must still respect privacy and these rules.
- Stop the session when you step away or let someone else use your device. Do not leave an unattended connection open.
- Decline requests that would break these rules. Report abuse and leave; being provoked does not excuse threatening, sexual or abusive conduct in response.
Keep the conversation voluntary
- Respect a refusal and a decision to leave. Do not pursue someone through other accounts or platforms.
- Showing video is each person's choice. Don't pressure, bargain with or threaten anyone to tap Show video. Agreeing to show video is not agreement to sexual content or to being recorded, and "Not yet" is a complete answer.
- Keep your address, workplace, financial information and account credentials private. Think about what is visible or audible in your surroundings.
- Do not bring other people into view without their knowledge and appropriate permission. Do not include minors.
- Use Next when the conversation is not for you. Use Stop to pause matching; after Next, the app may automatically seek another participant depending on your settings.
Reporting and blocking
Use Report for suspected violations. In the app you can report your current partner, or your previous partner for about five minutes after the call ends. After that, use Contact in the Safety and Complaints Policy. Include a reason and a short description. Reports contain the submitted details and associated call metadata; they do not send a recording of the call, because calls are not recorded.
Send a grin when you genuinely enjoyed a conversation. Don't ask for, trade or bargain for grins, and don't use other accounts to give them. Grins that look gamed don't count, and gaming them may lead to action on your account.
Use Block to stop future matching between those accounts. It is not a guarantee against a person's use of another identity. If the in-app report is unavailable, if the matter is urgent, or if you do not have an account, use the public route in the Safety and Complaints Policy. A short in-app reporting window does not remove a statutory complaint right.
We restrict report information to appropriate handling purposes. We do not promise absolute confidentiality against a lawful disclosure requirement, a necessary investigation or the possibility that circumstances identify a reporter. Do not knowingly fabricate a report or retaliate against a victim or witness.
Enforcement and appeals
Depending on the seriousness, available information and applicable law, we may warn, end a call, limit features, temporarily suspend or permanently close an account. Patterns of reports may cause an automated temporary restriction. We may take immediate protective action while reviewing a concern. Serious cases may require preservation and a report to competent authorities.
You can appeal an account decision through the public contact route. Explain the relevant account, decision and reasons for review; do not create a replacement account to bypass the restriction. Mandatory legal rights, reporting obligations and appeal routes remain available. We cannot guarantee review of a call recording that we did not create or keep.